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Choose mobile or email, enter the contact detail you registered with and request a code. Enter the six-digit code in the verification step. If a code does not arrive, check the number or address before requesting another. Never share a code with anyone.

Choose a named lawyer when you want to select the professional directly. Choose a firm when a team arrangement fits your work. When booking a firm, check the assigned lawyer before the consultation. Compare relevant expertise rather than assuming a larger team is always better.

Not automatically. Ask your lawyer about document preparation, representation or other work you need. Agree on what is included, the fee and expected timing before continuing.

Account creation and public listing are separate. Check verification status and complete the professional information or documents requested for review. Contact support if you cannot identify the pending requirement.

Use the firm workspace to review requests and assign a suitable team lawyer. Check active membership, professional verification and Available Now. Assign within the original paid request's 10-minute deadline. Keep the client informed if the assigned lawyer changes. Do not use an individual lawyer's account as a shared team login.

Verified payment sends your request. Keep the waiting page open for up to 10 minutes. Accepting a request is not the same as starting: Join appears only when the lawyer starts.

Do not pay again straight away. Contact support with your booking reference and transaction information so the payment can be checked.

Open your consultation from your account. When the lawyer starts, choose Join consultation. A confirmed request alone does not mean the lawyer has started. The room shows connection status separately.

Access depends on document sharing and consultation permissions. Share only the documents needed for your legal work, and never send a password or payment OTP.

Submitted professional information has been reviewed during onboarding. This is not a guarantee about the outcome of a legal matter.

Open the completed consultation in your account. The summary becomes available when your lawyer submits and shares it.